Terms and Conditions

ARTICLE 1  DEMATERIALISED GOODS

Specific terms of sale for dematerialised goods

The latest version of Adobe Acrobat Reader is required to read the PDF contents. This software is free of use and you can download it here.
These terms and conditions as well as the technical constraints are presumed known and accepted during the order. Under no circumstances a complaint or an indemnity request can be claimed on the basis of a misreading or a refusal of the terms and conditions nor the technical constraints.

Technical measures for protection

The digital files offered by Timeless Templates are only intended for personal usage, the copy, showing or public usage are forbidden and expose the author to legal proceedings intended by the intellectual property code.

Order and delivery

Starting from your payment’s validation, the order is confirmed and cannot be cancelled nor refunded.
After validation of your order, you will get an email notification of order confirmation to the email address associated with your customer account. This email contains a link to download the digital files that you ordered.

The sending of this e-mail is considered as acknowledgement of receipt of your order. Access to the purchased files is only available to you for your personal use and remains valid indefinitely from the time you place your order.

Once you receive the download links for the ordered digital files, you will no longer have any possibility to cancel your order and the price of your purchase will be debited automatically, even if you decide later on to waive the download of the said files.
As soon as the download links are sent, orders for digital files are deemed firm and definitive and cannot give rise to any exchange or refund.

The withdrawal period of fourteen days opened by article L. 121-20-20 of the Consumer Code cannot apply, as long as the order has been executed by sending download links, which is equivalent to the final delivery of the product.
In the event of difficulties, especially if you do not receive download links, or if you have a reading problem on the email address associated with your order, you can contact Timeless Templates via the customer service address: timeless.templates.shop@gmail.com

ARTICLE 2  PAYMENT

The payment for your purchases is made by Credit card or Paypal.

The credit card payment (Stripe Payment Gateway) and Paypal payment are made when ordering.

ADDITIONAL HELP AND QUESTIONS:

If you have any questions about printing:
Please feel free to email us, we’d be happy to help.

The site gets a large volume of emails every day and we will always try to answer as many downloading and printing questions right away, but because of the sheer volume of emails please don’t be upset if you don’t get an immediate response.