Digital Download and Troubleshooting Guides
This page is here to Help
Unable to download my PDF pattern
1. Use a Pc or a Mac
You should download your pattern on a desktop or laptop computer, even if you bought your pattern with a smartphone or tablet. Mobile devices can’t open the ZIP file that contains your PDF files inside it.
2. Did you receive the pattern download link?
When you buy a Timeless Templates pattern, you’ll immediately get an email that contains the download link for your pattern and a link at the checkout.
However, if you don’t receive an email shortly after you finish checkout please check :
- Spam/Junk folders.
- If using Googlemail check the Social and Promotions Tabs.
- Always check your other email addresses just in case your browser auto-filled the wrong one.
- Sometimes we simply mistype our email address (yes we’ve all done it!) If you still can’t find your download email then contact us.
3. Downloading the file
How to Unzip a File
Please follow the steps mentioned below:
How to Unzip on a PC
- Open File Explorer and navigate to the folder location that contains your zipped folder. The location usually will be This Pc >Downloads.
- Select and right click on the Zipped folder to open up the pop up menu.
- Click “Extract All” in the pop up menu.
- A pop up Dialogue Box will appear and ask you to select a destination where you would like to extract your files.
- Select the “Browse” button and navigate to where on your PC you would like to save your files.
- Select the folder you would like to extract to and click “Select Folder”.
- The Address URL in the dialogue box should now how where you want to save your files.
- Make sure the “Show extracted Files when complete” check box is ticked.
- Now click “Extract”
- An un Zipped Folder is created in the location you specified and will contain all your files.
How to Unzip on a Mac
- Double Click on the Zipped folder
- An unzipped folder is created in the same folder as the Zipped Folder is in.